QuickBooks Online Payroll - Errors Setting up! Need Help!
I have two companines! Yes two not one! That have major errors with the payroll setup. A QB expert suggested we wait on these two companies to start our payroll until the 3rd quarter so we did. We had been using desktop payroll for years without any problems. She said it would make inputting the payroll data easier. One company was smaller so the information was merged and the other company we tried to merge but the information was so large that the data didn't go over correctly and QB kept telling us their team was working on it so we decided to just start from scartch and use the desktop file for history purchases and the new QBO as a fresh start. I inputed all of the employess from Jan-Sept 30. in company 1. The conversation with the QB person was we would handle all of the 3Q filing and payments since we were waiting to start paying employees in October.
Once the setup was complete I noticed that company 1 needed some adjusted with taxes on a couple of employees because a couple of them worked in different states. I asked if I could make those corrections because I added those work locations. They told me no that QB would have to do that. In the mean time they filed a 941 3Q and State 3Q for Company for Jan - Sep. not just the 3Q Any tax person can imagine what a night mare this is. Now it is showing we owe the IRS almost 3 times of what we owe and looks like we didn't pay but we did.
Company 2 that was merged. When It was merged and then we decided to wait 2 months to actually do payroll they didn't go back in and refresh it so 8 checks for all of the employees were missing. Everything else was there. When employees 1st got there checks in October their YTD showed a large amount. Again they said I needed to input the data on a template and they would input. So I did. I put 8 weeks of paychecks and sent it in. They only put 7 weeks in their system and then delete all of the January - July history. Then to top it off they filed the IRS 941 3Q and our State 3Q based on just the 7 weeks they input. So that one is way under!
I am so frustrated! I have been trying to get these 2 companies updated and corrected since October 4. Yesterday I get an email and a phone from a QBO tax person that berates me and talks down to me that on Company 2 I initially didn't set it up correctly. Sends me a "how to". I explained to her I have sent in all of the documents and she said to me well I just got the file so it's new to me!
How do I exculate this to someone who knows how to fix it or how can I exculate it so I can fix it myself!!! This is crazy. My time is valuable. This should have not taken this long!!!!