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dwilkinsonGRG
October 6, 2022
Question

Quickbooks Online Payroll export

  • October 6, 2022
  • 2 replies
  • 0 views

Our Quickbooks Online Payroll is adding a record to the .iif file when exporting that does not have a NAME field.  This causes the Quickbooks Desktop to flag it as an error.   The line in the .iif is below.   I have opened 5 support cases and keep going round in circles with them with no resolution as to why this line is being added to the .iif with no name.   Don't see this account in the export settings.  

 

ACCNT           OCLIAB Payee Account - Company Contributions

    2 replies

    M
    Mich_S
    October 6, 2022

    We appreciate your efforts in attempting to resolve problems with exporting QuickBooks Online Payroll, @dwilkinsonGRG. Let me review and provide some updates about the open cases.

     

    I can see the open cases are still in progress. We understand your frustration at not receiving timely communication but be assured that you're in line to receive a callback.

     

    If you don't hear from us by tomorrow, do let us know in the Community. 

     

    Once everything is set, browse this module to keep track and manage payroll reports in QuickBooks: Run payroll reports in QuickBooks Online Payroll.

     

    Again, we recognize your extended patience while working on this for you. Don't hesitate to comment back if you need more help regarding this matter or QuickBooks in general. Stay safe.

    D
    dwilkinsonGRGAuthor
    October 11, 2022

    Mich_S,  Intuit has not contacted me with any updates or answers.  

    G
    GlinetteC
    October 11, 2022

    Hello, dwilkinsonGRG.

     

    Once your company is listed on our affected user lists, you'll receive an update via email if the issue is resolved.

     

    Note that we won't call you if you haven't requested a callback from within your account.

     

    If you need an update from time to time, you may consider contacting our phone support again. They have tools to verify your account and can assist you with export issues further.

     

    You can get back to us if you have other questions. The Community is here to help.

    BigRedConsulting
    BigRedConsulting
    October 7, 2022

    It looks like the account record has a name to me, bold below:

     

    ACCNT OCLIAB Payee Account - Company Contributions

     

    I suspect the !ACCNT record that precedes that ACCNT record has three columns, the last being NAME.  Seems it should work when you import it. Do you get an error message? If so, what does it say?

     

    D
    dwilkinsonGRGAuthor
    October 7, 2022

    Doesn't seem to be the case.   Contents of file leading up to error is below.  

     

    ;-----------------------------------------------------------------------------
    ;*** YOUR IIF FILE COULDN'T BE IMPORTED ***
    ;Some of your records have errors.
    ;1. Search for the errors by typing "[ERROR]" to see only the failed records.
    ;2. Fix the errors and try to import the file again
    ;-----------------------------------------------------------------------------
    !ACCNT NAME ACCNTTYPE DESC
    !CLASS NAME
    !TRNS TRNSID DOCNUM TRNSTYPE DATE ACCNT AMOUNT MEMO TOPRINT NAME CLASS
    !SPL SPLID DOCNUM TRNSTYPE DATE ACCNT AMOUNT MEMO CLASS
    !ENDTRNS
    ; [ERROR] Missing mandatory field NAME in data. [15103]
    ACCNT OCLIAB Payee Account - Company Contributions

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