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beverlygeise
August 13, 2022
Solved

Quickbooks Online Payroll not showing employee paychecks

  • August 13, 2022
  • 1 reply
  • 0 views

Anyone else having an issue with QuickBooks Online Payroll not showing paychecks for employees?  Go to the Employee, select Paycheck List, and it is empty.  It is usually the Filter for what period is showing, but when I go to change the filter there are no fields in the filter to select or change. Just Cancel or Apply buttons.  I am one of the accountants on the company, so I should have access to this. Any ideas?

Best answer by GlinetteC

I've checked our records and found out that there are no similar issues about Payroll not showing employees' paychecks, beverlygeise. I'll help you fix this.

 

The QBO's weird behavior, like missing options or fields, is sometimes caused by an obsolete cache in your browser.

 

You'll want to use an incognito window and verify it from there. Here are some of the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

If it works, I suggest you clear the cache of your main browser. This can start the system fresh. Also, ensure you're using a supported browser. 

 

If you need help running, printing, and customizing payroll reports, check our run payroll reports in QuickBooks Online Payroll for details and guidance.

 

You can post anytime in the Community if you have additional payroll concerns. We're here to help.

1 reply

G
GlinetteCAnswer
August 13, 2022

I've checked our records and found out that there are no similar issues about Payroll not showing employees' paychecks, beverlygeise. I'll help you fix this.

 

The QBO's weird behavior, like missing options or fields, is sometimes caused by an obsolete cache in your browser.

 

You'll want to use an incognito window and verify it from there. Here are some of the keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

If it works, I suggest you clear the cache of your main browser. This can start the system fresh. Also, ensure you're using a supported browser. 

 

If you need help running, printing, and customizing payroll reports, check our run payroll reports in QuickBooks Online Payroll for details and guidance.

 

You can post anytime in the Community if you have additional payroll concerns. We're here to help.

G
GregNonProfit
November 6, 2022

I have the exact same problem and clearing the cache did nothing to solve it. I only see one paycheck per employee (the most recent) and when I click on "filter" there are no options at all. There are only the options to APPLY or Cancel, but there is nothing to apply because no options populate the filter. This is super frustrating. It used to show many options to show multiple paychecks by date, by quarter, etc. and now nothing!

    J
    JonpriL
    November 6, 2022

    Appreciate the update, @GregNonProfit.

     

    I hear you and thank you for sharing the results after following the suggestion discussed by my colleague above. I'm here to ensure you get the best help available so you're able to review all of your paychecks using the filters on the Paycheck List report in QuickBooks Online Payroll.

     

    Since the issue persists, I recommend contacting our Customer Care Support. You can work with one of our specialists in creating a ticket to let our engineering team investigate the root cause of why such no filter is showing while using the said payroll report. To do so:

     

    1. Go to Help.
    2. Select Search.
    3. Click Contact Us.
    4. Enter a few describing how you're unable to use the filter while using the paycheck list report in the What can we help you with? text area.
    5. Select Continue.
    6. Click Chat with us or Have us call you to connect with our team online.

     

    On that note, I'm also including this article for the list of other reports you can use: Create and Manage Reports in QuickBooks Online. In this reference, you're able to customize the sources and targets of a certain report to display a certain portion of your business's financial and payroll activity.

     

    Let me know how it goes in the comments below. Don't forget to include my name, @JonpriL, in your reply so that I can get back here and answer all your concerns about the payroll reports in QuickBooks. Stay safe!

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