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M
merylschaffer
February 17, 2024
Question

Quickbooks Payroll Online will not let me edit a contractor's email address. How do I change it?

  • February 17, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

M
MelroseV
February 17, 2024

Welcome to the Community, maryl. I'm happy to assist with making changes to your contractor's personal information in QuickBooks Online.

 

We can update the email address of your contractor in the Vendors tab, as adjustments are made in the Vendor tab it will be mirrored in the Contractor tab.

 

Here's how:

  1. Go to Expenses and then select Vendors.
  2. Click the contractor's name.
  3. Select Edit.
  4. You can now update the email address.
  5. Click Save.

 

Once you're ready to prepare and pay your Federal 1099s, visit this page for more guidance: Create and file 1099s using QuickBooks Online.

 

If you have any other concerns regarding your contractor's profile, please feel free to return to this thread. I am here to assist you further.

M
merylschafferAuthor
February 17, 2024

Thank you for your quick response. However, when I log into my Quickbooks payroll online I cannot find an "Expenses" tab or subsequent "Vendors" tab.  I believe we are using an abbreviated version that was originally Intuit Online payroll. Attached is a screenshot of my overview page.

J
Jelayca V
February 17, 2024

Let me help you troubleshoot the issue you encountered while updating your contractor's personal information, Meryl. 

 

Normally, you can easily edit a contractor's email address in their profile. However, if you were unable to do so, I'd like to know if you encountered any error messages while trying to make the changes. If you did, please let me know what specific error message you received. This information will help me identify the issue and provide you with a tailored solution to your concern.

 

In the meantime, let's perform browser troubleshooting steps to resolve the issue, as it could be an issue related to your browser.

  

To begin, let's access your account through your browser's incognito mode, which will prevent your browsing history from being saved. Here are the keyboard shortcuts based on your browser:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Shift + N

 

Alternatively, you can clear the browser's cache to eliminate common errors that may hinder the application from working properly. Clearing the cache will reboot the system, allowing you to work with a clean slate. You can also use other supported browsers to see if the issue persists. 

 

If you want to get a closer look at your business's finances, you can check out this material to learn how to run, print, and customize payroll reports in QuickBooks Online Payroll: Run payroll reports

 

Don't hesitate to reach out to us if you have further questions about editing contractor's information in QBO. The Community is always available to help you. Take care. 

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