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carteretfootdoc
January 4, 2022
Question

QuickBooks support won't respond to me after they failed to make tax payments. I have escalated this to the tier 2 tax team at QuickBooks and for over 4 months?

  • January 4, 2022
  • 1 reply
  • 0 views
The tax team and support team have never responded to me after hours on hold and promises that I would be able to speak to someone at QuickBooks, does anyone else have this problem?

1 reply

K
Kurt_M
January 4, 2022

Hello there, @carteretfootdoc. I appreciate you for posting this here in the Community. Allow me to help you get in touch with our QuickBooks Support.

 

I know things have been hard for you. And this is not the experience that we would want you to have.

 

You may consider contacting our Payroll Support for QuickBooks Online.

 

To start with, these are the steps:

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

If you have other questions or concern related to QuickBooks. Let me know by leaving a comment down below. I’ll make sure to get back to you as soon as possible. Keep safe!

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