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December 21, 2022
Question

Quickbooks Time

  • December 21, 2022
  • 1 reply
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I have one employee that is not showing up in quickbooks time.  I can't seem to find an answer on how to fix this.  Can someone help?

1 reply

Nicole_N
December 21, 2022

Welcome to the Community, @CJR Homes. Let me share some insights about employees not showing up in QuickBooks time. 

When you're viewing that employee in My Team, they won't show up as active if you've archived them.

 

However, you can still view them by going to the Archived page. Refer to the screenshot below.



 

Archiving a team member means they will no longer log in and track time. Their personal settings and customer assignments will also be lost. 

 

To reactivate them, follow these steps:
 

  1. Go to My Team.
  2. Under View, select Archived.
  3. Next to the name that you want to unarchive, select the three dots on the right.
  4. Select Unarchive, then Confirm.

 

Once done, you'll need to re-invite your employee to the account.

 

Moreover, if you're account is integrated with QuickBooks Online and that employee is a contractor, you'll need to check the Import contractors as team members in the QB tab preference. 
 

See the screenshot below for the process.

 

For future reference, you can also visit this article to learn how to manage time entries for your employees: Approve time off entries for team members in QuickBooks Time.

If you have further questions about managing employees in QuickBooks Time, let me know in the comment below. I'll be here to assist you. Stay safe and have a nice day!