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userdestiny
October 23, 2023
Question

QuickBooks updated our unemployment incorrectly and it now shows an overpayment that doesn't exist in "action needed" in the payroll tax center. How do I remove it?

  • October 23, 2023
  • 1 reply
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Original commenter did not share additional details

1 reply

Nicole_N
Nicole_N
October 23, 2023

Thanks for reaching out to us, @userdestiny. While QuickBooks may make changes to your unemployment rate, rest assured that you can always update it in the payroll section and I'd be glad to show you how.

 

Updating your State Unemployment Insurance (SUI) rate correctly is important to keep your tax liability accurate and to avoid overpayments. Here's how:
 

  1. Sign in to QuickBooks Online.
  2. Click the Gear icon ⚙, then select Payroll settings.
  3. Next to the state you want to update, select Edit ✎.
  4. In the State Unemployment Insurance (SUI) Setup section, select Change or add new rate.
  5. Enter your new rate and its effective date. 
  6. Select or enter any updated surcharge or assessment rates.
  7. Select OK.

 

You can check out this article for the complete guidelines I shared: Update your State Unemployment Insurance (SUI) rate in QuickBooks or Intuit Payroll.


Moreover, I've added this resource in case you need to fix overpaid taxes in QuickBooks Payroll: Resolve a payroll tax overpayment.


If there's anything else that I can help you with, let me know in the comments below. I'll be happy to help.

U
userdestinyAuthor
October 23, 2023

I don't need to update the unemployment rate, it is correct. When the adjustment was made, they incorrectly added a very large overpayment that doesn't actually exist. I cannot apply this overpayment to future returns as it is a fictitious overpayment created in QuickBooks. We never actually overpaid. But it continues to show this overpayment and prevents me from properly closing out my returns.

MJoy_D
MJoy_D
October 23, 2023

I can share some information with resolving the unemployment rate, @userdestiny. 

 

To resolve this overpayment, I suggest reaching out to our Customer Support team. They can check your account in a secure environment and help you resolve it. You can do it by going to the Help icon at the top right of the account.

 

Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent.
  2. Click on the Contact Us button and provide some details about this concern.
  3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
  4. You'll now be provided options on how to connect to our Customer Support.

 

Check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

 

To help you with checking your employees' info, wages, taxes, and deductions check out this article: Run payroll reports. 

 

Let me know if you need further help with your state unemployment insurance. I'm always glad to help in any way I can. Have a great rest of the day!

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