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MNO4257
December 23, 2024
Question

Quickbooks Workforce

  • December 23, 2024
  • 1 reply
  • 0 views

I'm having problems with Quickbooks Workforce. I've invited two different employees using the same email address. When they log into Workforce, they can see the info for themselves. However, the other employee is now stuck such that they cannot log in nor see any of their info. I tried to remove both employees from Workforce to no avail. How do I fix this issue?

1 reply

JoesemM
JoesemM
December 23, 2024

When inviting your employees to QuickBooks Workforce, it's important to ensure each individual uses a unique email address to prevent potential conflicts during the login process,  MNO4257. Here are further insights and guidance to assist you in managing this process.
 
Since one email address corresponds to one employee, you must cancel the current access and resend the invitation to a new email address.
 
Here’s how:
 

  1. Sign in to your QuickBooks Online (QBO) account.
  2. Click Payroll from the left menu, then select Employees.
  3. Choose the employee to whom you need to resend the invitation.
  4. Go to the Personal Info section.
  5. Next, we’ve invited [employee] to view their pay stubs and W-2s online with the QuickBooks Workforce section, so select Revoke Access.
  6. Then, edit the employee’s email address and select Resend Invite.
  7. Click Done.

After resending the invitation, your employee will receive a new email invitation. For more guidance, I'm including this article: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s, and more.

 

You might also want to provide this article to your employees: View your paychecks and W-2s in QuickBooks Workforce. It will help them access their paychecks, W-2s, and personal info in Workforce.

 

Please let me know if you have further questions about QuickBooks Workforce or other QuickBooks-related concerns. I'm here to help. Take good care.

M
MNO4257Author
December 23, 2024

Good morning!  I've taken the steps you provided before I posted this issue.  However, when I click on the "Remove access" button then click on the "Remove Access" button on the next screen, it provides the following responses:  Workforce Access Removed.  The only problem is the the screen states that the employee status remains: Status - Has Access, even after I refresh the screen.

 

F
FaithA
December 23, 2024

Thanks for monitoring the thread, MNO4257. Let me provide you with some important information about how access removal works in QuickBooks Online (QBO) Workforce, and why it’s important to connect with our Live Support team to ensure this gets resolved.

 

If an employee's access is removed, they will not be able to access the platform at all. They cannot have view-only access or any kind of limited access once it has been revoked. This ensures the security and privacy of your business information. Usually, the removal of access takes effect immediately. The employee will be notified, and their login credentials will no longer work.

 

Given that the employee’s status still shows "Has Access" after you’ve removed it and refreshed the screen, let's proceed in contacting QuickBooks Live Support in this scenario:

 

  1. Sign in to your QuickBooks Workforce account.
  2. Select Help.
  3. To connect with an expert select Contact Us in the Help panel and fill out the form.

 

Our Live Support team can investigate any backend issues that may be preventing the status from updating properly. They are available from Mondays through Fridays, 6 AM to 6 PM PT, and ready to assist you.

 

Additionally, I’d like to recommend an article that covers potential reasons why employees might not see their pay stubs and the solutions for them: Troubleshoot Missing Pay Stubs in QuickBooks Workforce. 

 

Rest assured, this thread will remain open and accessible to address any Workforce-related issues or other specific concerns you encounter. We're dedicated to providing you with comprehensive, real-time support here in the Community. Feel free to respond at any time, we're here for you around the clock!

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