Received an email with a case number. In the what we need it says other. How am I suppose to find out what to do?

Hello there, Twinsmom07. I want to ensure you get the help you need.

To make sure we're on the same page, can you provide more details about the email you received with a case number? What is it all about? Any extra information is much appreciated.

It would be also helpful if you could provide screenshots to give us a better understanding of the situation.

If you ever need tips and related articles about "How Do I" steps in QuickBooks Online in the future, you can visit our QuickBooks Community help website for assistance: QBO Self Help.

We're looking forward to hearing from you, Twinsmom07. Have a great day!