record not presenting when clicked from dropdown - Payroll Contractors

Search dropdown menu feature is indeed a valuable tool which assists and enhances the search process, Flagshakes. And I can only imagine the challenges you faced over the past ten days. I'll share some important information about this.

After checking, we have an ongoing investigation about the inability of the Find a contractor dropdown menu to filter after selecting a contractor with an associated investigation number, INV-110774. With that, I recommend contacting our live support team. This way, they can securely get your account information and list you as one of the affected users. Following this, ensure accurate communication or notifications about the course of this investigation. 

I'll show you how you can keep in touch with our representatives:

1. Go to the Help icon. 
   
2. Choose the Search tab, and select Contact Us.  
   
3. Click the Ask about something else tab.
   
4. Key in your concern, or directly input the INV-110774 and hit Continue.
   
5. Choose a way to connect with us:
   

• Start a chat with a support expert.
• Get a callback from the next available expert.

To ensure you receive timely assistance, check out their support hours.

Thanks for your patience as we work towards this issue, Flagshakes. Our team of Product Engineers is working diligently to address this issue as quickly as possible. We understand the importance of resolving this investigation promptly and are dedicated to finding a solution. In the meantime, stay safe!