Question

Rejected federal tax payments

Forum|Forum|5 years ago
December 28, 2020
5 replies
0 views

So far I have changed the EFTPS password, I have logged into EFTPS to verify it, I have clicked on and off of save info in QuickBooks, I have updated all log-in info in QuickBooks, and I have even edited and re-edited "manage payment methods" and my federal tax payments are still being rejected out of QuickBooks. What is going on? Intuit can you take care of this??

QuickBooks Accountant Desktop

JasroV

I can imagine the position you’re in right now, @pracctg.

Allow me to help you file your federal tax payments in QuickBooks seamlessly.

E-payment can be rejected due to either of the following reasons:

There’s a problem when you submit the e-filing or e-payment. An example of this, the Intuit server is unavailable.
An e-filing or e-payment is rejected by the agency.

To get around this issue, let’s void the rejected e-payment and resubmit it again. Before we start, let’s update your QuickBooks Accountant Desktop to the latest release and download the latest tax table update. Keeping your QuickBooks updated prevents unexpected issues within the program.

Once done, follow these steps in voiding the rejected e-payment:

Go to the Employees menu.
Select Payroll Center.
Click the Pay Liabilities tab.
In the Payment History section, select the E-Payments tab.
Click on the Agency Rejected link.
Select Void Rejected E-payment.
Then resubmit your federal tax payment.

You can also check this link for more details: Handle an e-payment that has been rejected by the agency.

I'm also adding this article that you can read to learn how to check the status of your e-payment: Check E-File or E-Pay Status.

Let me know if you have any other concerns supervising your tax payments. I’ll be more than happy to work with you again. Keep safe!

M

MM61

did this process for about 4 times going back and forth to EFTPS websited update passwords then go back to QB to void and pay again, still agency rejected.

G

GlinetteC

I appreciate the steps you've taken, MM61. I'm here to ensure you can pay your federal tax payment electronically.

Since your tax payments are still rejected after attempting for times, I'd recommend contacting our Payroll Care Team. They have the tools to further look into the account and create a case to be submitted to our for further investigation.

Here's how to reach out to them:

Go to the Help menu.
Select QuickBooks Desktop Help.
Click on Contact Us.
Select Search for something else.
Enter Rejected Tax Payments in the Tell us more about your question: field.
Click on Start a Message.

You can refer to these articles to help you send your future tax dues:

Please let me know if you have any additional tax concerns. I'm always here to help you out.

V

VBS

Once you've gone onto EFTPS and changed your password, log out and log back in with your new EFTPS password to make sure it took.

Then, do the procedure as previous replies say to clear out the rejected payment(s) in QB. If you have more than one, then you have to go thru procedure with each reject to clear them.

Then when you go to resubmit your federal payments, and the E-Pay Login window comes up, (where you have your 4 Digit PIN, Confirmed PIN, etc), THEN in the space for "INTERNET PASSWORD" you have to type in your new EFTPS password there and also in the "Confirm Internet Password" field. Then proceed as you normally do. Since you updated new INTERNET PASSWORD in one Federal payment transaction, it should keep for 941, 940, etc. BUT, I entered new internet password on my second Federal E-Pay login window to be on the safe side.

If you have more than one client, you will have to do the same thing for each, getting new EFTPS password for each, checking it, etc., etc.

M

MargauxInDenver

It's because your password expired online so you need to put in a new password, then go back in your QuickBooks desktop and void the payment that you made and then resubmit it with the new password and make sure that your PIN is correct. Trust me it's user error if you've changed your password on EFTPS.

I've had to do this for 20 clients this week. Works every time. You must do this every year.

S

SherryEmerson

What's weird about this is that it just happened to me for the second time in a row but my internet password had not expired online. It does that sometimes, yes, and it's happened before (although not every year), but not this time. I have logged in multiple times to EFTPS, including today, with the same password as usual and have yet to change it online. So even though I'm manually entering it now when I submit through QB, the saved pin/password QB had been using is the same as what I'm using now and has not expired. No idea why it's saying rejected for expired password when that's clearly not the problem. Now I'm wondering who is gonna pay these late fees for 941s that weren't paid late on my end.

B

BK25

Yes - this is a big problem QB has and they refuse to own up and solve the problem. Several of my clients are paying big fees and penalties to the IRS because of late rejected payments that they did not realize didn't go through. I've logged into the EFTPS site for them multiple times and the password there is good, but going through QB it rejects again and again. I've finally figured out that QB needs the online password to be only 12 characters long. It can't be longer than that. Even though EFTPS accepts it, QB won't. So when I finally got my clients online passwords to exactly 12 characters the problem was solved. But did QB tell me this?? No - I've spent hours on support with them trying to solve the problem and no one ever could. But will QB pay the late fees and penalties for us? Of course not. I'm in the process of writing letters to IRS for my clients "begging" for these late fees and penalties to be removed. I wish I could get QB to write a letter for me verifying this. But of course they won't.

E

Eric-s

MISSING INFORMATION: You must be logged in as ADMINISTRATOR or the "Void rejected" button does not appear.

This is a common problem with QuickBooks Tech Support: Their software developers apparently never test the product while logged in as a User. I sure wish they would fix this oversight and test ALL functions as USERS, and make note of those functions that require ADMIN before they release their Help instructions,

Another problem is that sometimes their documentation says login as ADMIN, but it does not work unless you login as ADMINISTRATOR.

M

Maj347

I set myself up to do e-pay. The federal was fine. I was able to make that e-pay no problem. But the state amount never showed anywhere. It wasn’t listed as the federal was. Any ideas why??

L

LeizylM

Hi there, Maj347.

I'm here to help ensure you're able to show the

Let's make sure to check if your state agency is accepting e-pay. To verify, you can check the table in this article: Set up state e-file and e-pay in QuickBooks Desktop Payroll Enhanced.

If If the issue persists, we'll have to make sure that you have the latest release updates of QuickBooks Desktop and payroll tax table to get the latest features and fixes.

Here's how to get the latest payroll tax table update:

Go to the Employees menu and select Get Payroll Updates.
Check the Download Entire Update checkbox.
Select Download Latest Update.

For future reference, you can check this article to learn more about the State Unemployment Taxes: Fix incorrect state unemployment (SUI) or withholding (SIT)

I'm all ears if you have more concerns about your payroll service. Just reply here and I'll be there to help you out.

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