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April 27, 2021
Question

rejected payroll direct deposit

  • April 27, 2021
  • 1 reply
  • 0 views

Hello,

 

I have an employee that provided incorrect direct deposit information resulting in a payroll item being rejected by their FI. How should we correctly re-issue this amount without causing issues with taxes....?

 

THANKS !

1 reply

Rose-A
April 27, 2021

I'd be happy to help on how you can re-issue the payroll to your employee without affecting its taxes, Jwright-Nash.

 

You can change the direct deposit paycheck to a manual paycheck so you can print and give it to your employee. Let me guide you how:

 

  1. Click Banking at the top menu bar and select the Use Register.
  2. Choose the Account you used for direct deposit and hit OK.
  3. Double-click the direct deposit check.
  4. Select the Paycheck Detail button.
  5. Uncheck the Direct Deposit option on the upper right.
  6. Hit OK.
  7. Verify that there is a dollar amount on the check before printing the check.
  8. Give the check to your employee.

 

To know more about this process, check out this article: Employee did not receive direct deposit created in QuickBooks Desktop Payroll. This will provide you the steps on how to offset the rejected payroll in QuickBooks as well as a link to send a zero transaction.

 

Also, I've added this helpful article that will provide answers from FAQs when processing Direct Deposit in QuickBooks: Handle a direct deposit paycheck that was not received by an employee.

 

Let me know if you need further assistance with this. I'm always around to provide answers and clarifications to your questions. Have a great day ahead and take care.

Rose-A
April 28, 2021

Hi, Jwright-Nash.

 

Hope you're doing great. I wanted to see how everything is going about the rejected payroll direct deposit you had yesterday. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I'd be happy to help you at anytime.

 

Looking forward to your reply. Have a pleasant day ahead!

July 25, 2022

Could you tell me what account to credit when a direct deposit payroll check was returned to our bank?  I have re-issued a paper payroll check.