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G
GingerTexas
December 27, 2024
Question

Reporting agent option has disappeared for 2024 Enterprise desktop

  • December 27, 2024
  • 1 reply
  • 0 views

I just got a new computer and now my clients that use 2024 QBDT Enterprise do not have the reporting agent option for me to e-file their quarterly reports.  I am not using the accountant's copy, I am using a live quickbooks file and logging in with my Enterprise Accountant 24.0 software.  I have tried to updated the program, update payroll, run a verify, run a rebuild and nothing has helped.  I can open the company file on another computer in our office with Enterprise Accountant 24.0 software and the reporting agent options are there.  I still have reporting agent options for my clients using QBDT 2024 (not Enterprise).  Is there some sort of option I've overlooked?

1 reply

I
Ivan_G
December 28, 2024

I appreciate your efforts in handling the Reporting Agent's unavailability when trying to file tax forms for your client, GingerTexas.

 

Since the troubleshooting procedures initiated didn't resolve the issue, allow me to route you to our customer service team. They have the necessary tools to investigate this matter further so you can continue filing the forms.

 

Beforehand, please ensure that the new computer's specification is compatible to run the latest QuickBooks version seamlessly. For complete details, kindly review this link:  System requirements for QuickBooks Desktop 2024.

 

If your PC meets the requirements but the issue persists, I recommend contacting our Support Team to have this matter fixed.

 

Here's how:

 

  1. Open your QuickBooks company file.
  2. Go to the Help menu, then QuickBooks Desktop Help/Contact Us.
  3. Select the Contact Us option.
  4. Enter a brief description of your concern in the designated field. After that, click Continue.
  5. Log in using your Intuit account credentials.
  6. Tick Continue, then Continue with my account.
  7. Choose a way to connect with our team:
    • Chat with us - start a conversation with our live experts.
    • Have us call you - receive a call back from our next available agent.

 

I'm also attaching these resources:

 

 

You might find them handy when resolving rejected tax forms and payments and reviewing filing and payment history.

 

If you have other concerns about the Reporting Agent function and filing tax forms for your clients, hit the Reply button. The Community is committed to assisting you accordingly.

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