Request return of a direct deposit to an incorrect bank account

I recognize the urgency of getting your direct deposit returned, Paula. Let's request a reversal for your funds to be recovered accordingly.

You can request a direct deposit reversal five (5) business days from the pay date. Before doing so, make sure the original paycheck wasn't rejected. If it's rejected, no need for a reversal. This is because the funds will be sent back to your bank account. 

To submit a request, here's how:

1. Open the Direct Deposit Reversal form.
2. Select Add Request.
3. Complete the required information and transaction information.
4. Select Save.
5. Once the reversal is approved (see the next section for details), you can void the paycheck in your payroll records.

Once done, check the result of the reversal request sent to your email. For more important details (for example, direct deposit reversal fee) about submitting a reversal request, please see this article: Reverse a direct deposit.

In case you didn't get the result of your direct deposit reversal request, I'd recommend contacting our Payroll Care team. They can securely pull up your account to check the status of your request and guide you with a fix in no time.

Additionally, we set limits on how much money you can send via direct deposit for your security. If you wish to know more about this, you may want to look into this article: Get help if you’re over a direct deposit limit.

Please let me know if you have other payroll and direct deposit reversal concerns. I'm always ready to help you out. Take care, Paula.