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TSfinanzas
July 4, 2022
Question

Run Payroll will not open when using Manual Payroll on Desktop

  • July 4, 2022
  • 1 reply
  • 0 views

I set my company up for Manual Payroll on QB Desktop. I went through the Payroll Setup and was able to open Pay Employees one time.  I didn't finish the payroll becuase I was just playing around at the time, but now I cannot get Pay Employees to open at all.  I have run verify, rebuild, file doctor, updates, everything and I get nothing when I click on Pay Employees from the Home screen and from the top menu.  

    1 reply

    T
    TirzahC
    July 4, 2022

    I'd like to share details and guide you about doing a manual payroll with QuickBooks Desktop (QBDT), TSfinanzas.

     

    I appreciate all the actions you've done especially that you've updated your QuickBooks Desktop to its latest release. I see that you've already set up the manual payroll, after that you'll need to enable payroll inside your QuickBooks settings. 

     

    For more details, you can check this article: Set up manual payroll without a subscription in QuickBooks Desktop

     

    Lastly, if the same thing happens, I recommend reaching out to our support team. They have the tools to check your account securely and perform a screen-sharing session to pinpoint its root cause. 

      

    Here's how:

     

    1. Open QuickBooks.
    2. Go to Help, then select QuickBooks Desktop Help.
    3. Select Contact Us.
    4. Enter your concern, then select Continue.
    5. Choose a way to connect with us: Start a chat or Get a callback. 

     

    I've also included an article that'll help you set the available preferences in QuickBooks Desktop Payroll. This helps you in managing your payroll: Set Preferences for Payroll.

     

    Please let me know if you have additional questions regarding with your manual payroll, and I'll be sure to get back to you. The Community is always here for you.

    T
    TSfinanzasAuthor
    July 4, 2022

    I have followed those steps at least 4-5 times and still nothing.  Like I said in my initial comments, the payroll is already set to manual, I've done this probably 3-4 times now (turned it off and back on again in the preferences).  I've run an update on my system.  I've done verify, rebuild, and the File Doctor.  I see the Pay Employees button but when I click on it, nothing happens!  I was able to get it open one time and one time only.  Since I closed it that one time, I have been unable to get it to open again.

      KlentB
      KlentB
      July 4, 2022

      Hi there, TSfinanzas.

       

      I appreciate all the troubleshooting steps you've performed to get this working. At this point, I'd recommend reaching out to our technical support so we can look into your payroll setup and investigate this issue. Here's how to connect with us:

       

      1. Open QuickBooks Desktop.
      2. Go to the Help menu, then select QuickBooks Desktop Help.
      3. Click Contact Us at the bottom, then enter a brief description of your issue.
      4. Select Let's talk, and then pick a support option.

      Additionally, here's an article that you can read to learn how to pay your employees using direct deposit or paper paychecks Create and run your payroll.

       

      Feel more than welcome to leave me a reply if you have further questions about payroll.

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