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lsefcik
November 15, 2024
Question

SC WH payroll tax withheld from 2 pays; not remitted to SC by QB- Their resolution? I should pay it myself!

  • November 15, 2024
  • 1 reply
  • 0 views

I thought I saw it all but in Oct we had three pays with SC withholding tax.  These taxes are always remitted to the state of SC on the 6th of the month following the payroll.  On 11/6 I saw that only 1 of the 3 amounts withheld in Oct were remitted, so I called and opened a case .  Showed the GL and explained that there was still $1139.14 due from October payrolls. The rep goes back and forth with the payroll tax dept (I'm not allowed to speak with them).  Finally after an hour (probably to get me off the phone) they say the $1139.14 will definitely be paid to the State of SC prior to 11/15.  I ask for an email stating that fact (never received an email).

Today, 11/15 no tax payment to SC made.  I call back and am on the phone for 2 hours.  Their answer today is that 1) agree we missed the payment (why?), and 2) we cannot make it now because we missed the window for automatic payments, so you, the Customer, can go log into the State of SC and make the tax payment!!!! What? Why do I pay QB to do my payroll and make automated payroll tax payments? If I hadn't been tracking when would they have ever figured out they missed the payment?  Never!

1 reply

C
ChristineJoieR
November 15, 2024

It is entirely reasonable to expect dependable and flawless service, particularly regarding the critical matter of tax remittance, Lsefcik. Let’s jump into some strategies to enhance your tax and payment filings for a more seamless experience with QuickBooks Online Payroll.

 

Your tax payments and filings will depend on how you set up your settings in QuickBooks Online Payroll. You can set it up by choosing these three options:

 

  • I’ll pay and file the agencies through their website or mail.
  • Automate taxes and forms.
  • I’ll initiate payments and filings using QuickBooks.

 

We'll check your tax settings and form preferences by clicking the Gear icon to review your setup.

 

  1. Go to Settings ⚙, then select Payroll Settings.
  2. From the Taxes and Forms section, select Edit ✎.

 

When choosing I’ll pay and file the agencies through their website or mail, which means that you will be taking full responsibility for managing your taxes and forms independently.  If you notice that your tasks are set up to Automate taxes and forms, I suggest contacting our support team to help you file payroll liability adjustments.

 

Follow the steps below:

 

  1. Log into your QuickBooks account.
  2. Click the Help option in the upper-right corner.
  3. Tap the Contact Us button.
  4. Choose a topic from the boxes or tap the Ask about something else box.
  5. Next, state your concern in the box. Example: Refund concerns. Then, press the Continue button.
  6. After that, select between the two options: Have us call you or Schedule an Appointment.

 

To find out when to contact our support team, click the link for full details: QuickBooks Online Payroll Support.

 

If you want to gain valuable information about your business, this article offers great insights.: Run payroll reports.

 

Moreover, you may also want to consider preparing for the year-end payroll. Check out this article: Year-end guide for QuickBooks Online.

 

I'm here to help you with any questions or concerns you have about payroll taxes or QBO Payroll. I will work hard to ensure everything is taken care of.

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