SCAM

I contacted QuickBooks Payroll Help due to my company receiving an error PS038 when trying to process company weekly payroll. It was not allowing the proper Payroll Updates to process and therefore not calculating tax on paychecks. I was then contacted by a support representative named Bryan. He informed me that our file was completely corrupted, and we would not be able to process payroll until spending $5,995 for a 1-year subscription for a Data Analysis Specialist to fix our file. If we did not do this, he claimed we would never be able to process payroll. This was an outright lie. After preforming further research on the error message in the QuickBooks Community, it turned out we just needed to update our system from QuickBooks 2022 to QuickBooks 2023. We then found out our Intuit Payroll subscription was not in good standing. We followed the below steps to fix it and then were able to process payroll as normal:

1. Log into the company as Administrator

2. Go to Employees>My Payroll Service>Manage Service Key to open the QuickBooks Service Keys window

3. Click EDIT first to copy the service key number, then remove the Service key.

4. After the payroll subscription is removed, close out of QuickBooks, relaunch it, login as Admin and add the Service key back.

5. Run Payroll updates again

Please be aware of this scam. You should never have to pay $6,000 to preform payroll when you are already subscribed and pay for QuickBooks monthly.