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March 19, 2022
Question

Seems like Payroll is down right now. It just spins when I go the Payroll overview and threw a no access error on Employees. Anyone else seeing an outage?

  • March 19, 2022
  • 1 reply
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1 reply

March 19, 2022

Hi @justing, I'll make sure you can access your payroll account.

 

We haven't received inquiries about an error while trying to open the payroll overview. Perhaps, the frequently accessed page resources stored on your browser are affecting your browsing experience.

 

They can cause unexpected browser problems like how the error is not letting you open the payroll overview. Let's consider logging in to your QuickBooks Online (QBO) account using a private or incognito window so we can isolate this issue. To do so:

 

  • Google Chrome: Ctrl Shift + N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Option P
  • Edge: Ctrl Shift + N

 

If this works, you can clear your regular browser's cache so the system can start fresh and remove the unnecessary browsing history that covers the storage of your browser. But if you get the same results while following the suggestion above, use a different browser app instead.

 

Also, our Community Help Articles related to your payroll account and company management allow you to browse for references while working with us. In this reference, you're able to read through the steps commonly used to review and configure your accounts and settings.

 

If there's anything else that I can help you with aside from utilizing the payroll function in QBO, please let me know by leaving any comments below. I'll be here to lend a hand. Stay safe!