Sending Payroll Data

I’ve been using Quickbooks desktop with enhanced payroll and we’ve never had to send data until this week when I tried to run payroll it won’t allow me to run payroll update. After two hours on call with tech support we figured out that last pay period was stuck. Not uploaded to Intuit. Now I ran payroll and it popped up saying send to intuit. Does this mean I have to send data every pay period? I don’t know my PIN. Tech support sent me a temporary one that worked today 2/23/21

Hello @Peggy37,

I appreciate you for dropping by here in the Community. I'm here to help you with your payroll concern in QuickBooks Desktop.

It usually happens when QuickBooks connects your data to Intuit's server. Two possible options will show up. Either the Send Usage Data (for non-direct deposit users) or Send Payroll Data (for direct deposit and Assisted Payroll users) option.

In your case, the purpose would be to verify your QuickBooks version and ensure you're using a supported product. To answer your question, yes, you'll need to submit the data for verification. To know more about the several reasons why you need to send data, check out this link: Install QuickBooks Desktop on a server.

For more information about sending usage data, as well as how to fix an incorrect time zone, I recommend the following article: Error: QuickBooks has encountered a problem sending your usage data.

Keep us posted if you need any clarification or assistance with the payroll features in QuickBooks. Have a great day.

Thanks for joining this thread, jm2124. I'm here to provide information about how sending payroll data works in QuickBooks Desktop (QBDT) Payroll.

There are versions of payroll in QBDT, the Old Basic Payroll and the New Enhanced and Basic Payroll that differ on the additional employee fee. You may have subscribed to the old one that doesn't need to track your active employees. Since it's discontinued and you are now using the QBDT Payroll Enhanced, please know that an additional employee fee needs to be tracked to be included the next time you're billed. To learn more about product and price changes, refer to this article: Understand changes to QuickBooks Desktop Payroll Basic and Standard.

Moreover, sending payroll usage data is a regular process that guarantees precise record-keeping and effective administration of important payroll documents. QBDT will have to accumulate your payroll information for various reasons, such as the following:

• Employee Tracking: Sending data allows QuickBooks to track the number of employees on your payroll and their payment method. At the same time, there are monthly usage and per-employee fees for your payroll services.
• Billing Updates: Sending data enables QuickBooks to update your monthly billing based on the exact number of employees paid through payroll.

Aside from that, the system will also attempt to connect with our server to download tax table updates every time you send data to us. This ensures that your tax table is up to date and crucial for accurate payroll processing.

In case you encounter issues when sending payroll data, please refer to this article for steps to rectify it:

• Fix error “QuickBooks has encountered a problem sending your usage data”
• Troubleshoot Payroll Service Server Error or Payroll Connection Error

I've got your back if you have further inquiries about sending payroll data or need assistance with other payroll-related concerns. Kindly hit the Reply button below, and I'll be here to assist you.