Skip to main content
S
sbrice1028
August 26, 2021
Question

Sent too many invitations.

  • August 26, 2021
  • 1 reply
  • 0 views

I have a re hire employee that used to be able to view paystubs with no problems. Since being re hired in June of this year, she cannot access her pay stubs. I've sent her the initial invite... and 2 subsequent invitations. Now she isn't able to receive new invitations and when she tries to access her workforce account it says that the access has been adjusted and to contact the administrator. we have spoken with intuit troubleshooting who suggested we contact workforce to get her "account" deleted so I can send another invite. I cannot locate contact information for someone specifically with workforce for the help. 

1 reply

AlcaeusF
AlcaeusF
August 26, 2021

Welcome to the Community, @sbrice1028.

 

Thanks for sharing the complete details of your concern. I can help you reach out to our Workforce Support team.

 

The Workforce Support team is only available through chat. Here's how to contact them:

 

  1. Go to this link.
  2. In the How can we help you section, enter your email address, name, and a brief description of your concern.
  3. Place a checkmark on the I'm not a robot box.
  4. Hit Start Chat to proceed.

 

I'm also adding this article that tackles managing and inviting employees to QuickBooks Workforce for future reference: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s and more.

 

I want to make sure everything is taken care of for you, so please let me know if you have any other issues or concerns. I'll be here to help.

Terms & ConditionsAccessibility statement