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R
rekent
March 30, 2025
Question

Setting up Direct Deposit

  • March 30, 2025
  • 1 reply
  • 0 views

I am attempting to set up Direct Deposit for a Contractor.  When I click "Pay with direct deposit" I am prompted to "Connect my bank".  I select that button and then choose "Let's go" in the "Getting you set up" To Do interface.  I select and confirm my bank account, and receive a notice that "Your bank account is connected!"  However, it then goes back to a spinning green wheel that freezes and then dumps me back at the "Getting you set up" interface without setting up the direct deposit.  

 

It has been like this for over 6 weeks. The same behavior persists across multiple browsers and multiple bank accounts.  How can I get a bank account set up for direct deposit?  I need to get my contractors paid... 

1 reply

N
NerbynMaeI
March 30, 2025

I genuinely appreciate the effort you've invested in trying alternative browsers to resolve this issue, rekent. I understand how vital it is to ensure our contractors are paid promptly and to maintain smooth payroll operations. Therefore, it's essential to address this matter with utmost urgency. I'll direct you to the appropriate support for a swift resolution.

 

Since you have completed our troubleshooting steps and confirmed that the issue persists, I highly recommend contacting our QuickBooks Live Support team. They possess specialized tools to thoroughly investigate the problem, such as screen sharing, allowing them to diagnose and resolve the issue promptly. Here's how you can get in touch with them:

 

  1. Sign in to your QuickBooks Online account.
  2. Click the Help button.
  3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
  4. Then, type in your reason for contacting us. What can we help you with? Box and click Continue.
  5. From there, choose a way to connect with us: Chat with us, get a Callback, or call our support line directly by getting our Phone number.

 

Additionally, please refer to this article for alternative contact options. You can also scroll down to the bottom to find their support schedule, and hours of operation, so you can reach them at your convenience: Get help with QuickBooks products and services.

 

Moreover, I recommend visiting this article, which provides comprehensive, step-by-step instructions for setting up direct deposit in QuickBooks Online Payroll: Set up and manage direct deposit for your contractors.

 

Once you have completed the setup, you'll be ready to seamlessly pay your contractors via direct deposit.

 

I would like to extend my heartfelt gratitude for your patience and for bringing this issue to our attention. Your experience is incredibly valuable to us, and we are dedicated to helping you successfully set up direct deposit in QuickBooks Online. Please feel free to reach out by replying below our Community is always here to assist you.

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