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jwdbamom
March 19, 2024
Question

Sick Leave Accrual Stopped (Desktop)

  • March 19, 2024
  • 1 reply
  • 0 views

Has anyone found a solution yet to the post by MKrey in 2020 regarding:

Sick leave accrual has stopped for a single employee - all other employees are fine.

 

Setup has been confirmed for all employees - accrual period is "every hour on paycheck" and hours accrued per hour paid are 0.02500.  The "Do not accrue sick/vac" box is NOT checked for the affected employee. 

 

The "Sick Accrued" field has not populated for the past three payrolls.  We've tried everything (checking the "do not accrue" box, saving changes, then unchecking and saving again, adding different hourly payroll items, saving, then reverting back to original, manually calculating and updating the sick pay balance, changing the employee sick leave accrual settings ).  The issue seems to be specific to the employee, but everything in the employee setups looks identical to others.

 

I have verified & rebuilt my data and still nothing works.  Any suggestions?

1 reply

J
JamaicaA
March 19, 2024

Hello, jwdbamom.

 

I appreciate your elaboration on the sick leave accrual and the troubleshooting you did. We can have a specialist assist you in investigating this issue further.

 

Since the sick leave accrual still doesn't work for your one employee after a few troubleshooting, I recommend contacting our Support Team. They can help examine why it won't populate when running payroll, as you verified the employee setup. Rest assured that we're eager to repair the sick accrued field. 

 

Here's how:

 

  1. Go to the Help icon, then select QuickBooks Desktop Help.
  2. Press Contact Us.
  3. Enter a description of your subscription concern, then click Continue.

 

Please note our operating hours so you can contact us promptly: Contact Payroll Support.

 

You'll want to save this article about fixing those sick and vacation time that do not accumulate on paychecks: Fix incorrect sick and vacation accruals in QuickBooks Desktop Payroll.

 

Bookmark this reference to help review your setup for your employees in the future: Set up and track time off in payroll.

 

I'd like to know how you get on after communicating with our experts, as I want to ensure we resolve this. Feel free to reply to this post. I'll surely get back to you.

R
RWalczak
April 28, 2025

Did this get resolved?  I suddenly have 2 employees that stopped accruing sick time.  All other employees are fine.

J
jwdbamomAuthor
April 28, 2025

Unfortunately no and the "specialists" that tried to help (there were multiple) were never able to figure out the issue.

 

I ended up creating an Excel spreadsheet so that I could track the accruals and each pay period would have to go into the employee records and adjust the sick hours available & used so that it would print out correctly on their paystub.

 

At the beginning of this year, I front loaded the sick hours (based on our new company policy & maximum allowable sick hours per our state's law) for every employee. So far this has turned out to be the best & least painful / time consuming approach to this issue.

 

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