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G
glint-indi
June 17, 2020
Question

"Something's not quite right" message when clicking on pay contractor with direct deposit. Why would this happen?

  • June 17, 2020
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

A
AileneA
June 17, 2020

It's my priority to help you sort this out, @glint-indi.  

  

I've conducted research here and found out that there's an open investigation about the error you're getting. We don't have a specific time-frame to when it will be resolved. Rest assured, our software engineers are working hard to resolve this issue permanently.    

 

To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track. 

 

Before doing so, please check out our support hours to ensure that we address your concerns on time. You can follow the steps below to connect with us:  

 

Here's how to contact our support team: 

 

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us. Message an agent or Get a callback.   

  

 

 

 

 

 

 

 

 

 

Due to the outbreak, we have limited staffing and have reduced our hours to 6:00 A.M. -6:00 P.M. PT Mon-Fri and some products will only have chat support during this situation.  Rest assured, we will resume normal hours as soon as possible.  

 

Please don't hesitate to visit us here in the Community if you have other questions. I'm always here to answer your inquiries. Take care!

A
AccountingInATL
July 29, 2021

This issue has been ongoing now for 13 months with no resolution.  When will QB address and fix this known issue?

R
Rea_M
July 29, 2021

This isn't the kind of experience we want you to have when paying contractors with direct deposit in QuickBooks Online (QBO), @AccountingInATL. That's why I'm here to guide you on the actions you need to take care of this matter.

 

The investigation mentioned above was already been closed and resolved. This Something's not quite right error message can sometimes be caused by the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

 

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

Once signed in, go to the Payroll menu and pay your contractor with direct deposit. If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

 

Also, you can set up your contractors as vendors and tracks all their related payments so when you need to file their 1099s in QuickBooks. To help you prepare your 1099s during tax season, I encourage you to check out this article: Create and file 1099s using QuickBooks Online.

 

Should you have other concerns about paying contractors with direct deposit, please let me know in the comments below. I'm just around to help. Take care and stay safe.

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