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UnimpressedwithIntu1t
November 6, 2023
Question

Something went wrong. Give us a minute and try again. Had this error for over a week when trying to finish setting up payroll with QBO from Quickbooks Desktop

  • November 6, 2023
  • 1 reply
  • 0 views

I've been trying to finish my payroll setup on Quickbooks Online for over a week. Today will be the second payroll I have to run out of my Quickbooks desktop program instead of Quickbooks Online as planned. I followed all of the instructions, verified all of my data and my employees, but when trying to complete the setup that Quickbooks calls "Get ready to pay your team" on the 4th step called "Finish Payroll History" on the very last screen that says "Enter Tax Details" after I click done I get an error that says "Something went wrong. Give us a minute and try again." With a picture of a guy sticking a screwdriver into an electrical outlet. 

 

I've spend hours on the phone with Quickbooks support, talked to about 4 different people and no one knows what is causing it. They all start by saying I didn't verify all of my employees and payroll data, which they all share my screen and see that I did. Then we get to this error screen and none of them know how to fix it. The last person I spoke with put in a ticket with the "back end" and gave me a ticket number, but it has been 4 days and I have not heard anything at all. All while I continue to pay for payroll service that I cannot use. I am very frustrated and don't know what to do because Quickbooks will stop letting me use payroll with my Quickbooks desktop software in January!

 

PS: I've tried this on different browsers, in incognito mode, & with the app. I've cleared my cache, restarted my computer, and tried this on a different computer.

1 reply

Nicole_N
Nicole_N
November 6, 2023

I can imagine how stressful and frustrating it must be to encounter issues with your payroll, especially with the looming deadline in January. Rest assured that we are taking this matter seriously.

 

Upon checking here in the system, there's an ongoing investigation about the error you received that led to the inability to complete the payroll setup. This means that you're not alone. Other users are also experiencing the same issue on their end. Please know that our product engineering team is already aware of this and it's in the process of being prioritized. They're doing their best to find a fix as soon as possible. 

 

To ensure you'll be added to the list of affected users, I recommend reaching out to our QuickBooks Payroll Support team. I'm aware that you've already gotten in touch with them, but it's the best we can do right now. Once you're added to the list, you'll be updated about the status of the investigation.

 

Although this is being actively looked at, we don't have a specific timeframe as to when this will resolved. 

 

Moreover, here’s an article you can refer to get a closer look at your business finances: Run payroll reports in QuickBooks Online Payroll.

 

We appreciate your patience and understanding while we work to fix this issue. Don't hesitate to respond if you have more questions.

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