state income tax deduction is not working. MT state tax deduction are zero for all employees. How do I fix?

I want to ensure the state tax deduction works for your employees, NevaF.

Currently, we're investigating Montana (MT) state tax not deducted from employees in QuickBooks Online (QBO). Please be assured that our engineers are working diligently to resolve this problem.

I recommend contacting our QuickBooks Support Team to be added to the affected users list for email updates on the investigation's status and resolution notification. To expedite the transaction, provide this investigation number INV-105306.

Here's how:

1. Go to the (?) Help icon.
2. Select Talk to a Human.
3. Enter a short description of your concern.
4. Click on I still need a human.
5. Tap Contact Us to connect with our live support.
6. Choose to Get a callback.

I've attached an article you can use about how to add, edit, and delete a deduction item in QuickBooks: Manage a payroll deduction item.

Additionally, there are several payroll reports you can run in QuickBooks. You can use them to view information about your business and employees.

Let me know if you need more help managing payroll deductions in QuickBooks. We want to make sure your record is accurate.