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T
TRC2024
December 16, 2024
Question

State Withholding - Missing Returns not sent by QB

  • December 16, 2024
  • 1 reply
  • 0 views

I received two notices from the State that say they received payment but no withholding report. I've been with QB support for hours trying to print out a report to the State. The tech could not find a report or how to create it so I can prove to the state that a report was submitted with the payment. I asked for the next tier support and the tech said, "They will only show what I've already shown you". I asked for a supervisor and the reply was that they were swamped and couldn't help since they are non-technical. So, how do I print a withholding report that was filed?

Thanks for your help.

1 reply

J
JanbonN
December 16, 2024

Hello there, TRC2024. Thank you for reaching out today. It sounds like you've been navigating quite a complicated situation regarding your state withholding reports, and I’m here to help guide you through this.

 

Please be aware that access to this specific information is only available through our phone support team, as they have the necessary tools to retrieve this type of report for you. I understand you’ve already reached out to them, but I recommend contacting them again for the best chance at a resolution.

 

When you do reach out, please have any relevant details ready, such as documents or transaction numbers that you may have received via email or mail. This will help ensure a smooth and efficient conversation.

 

Here's how to reach a live representative:

 

  1. Log in to your QuickBooks Online Company.
  2. Click the Help button at the top of the page.
  3. Choose the Search tab. Type in your concern and click enter on your keyboard.
  4. Click Contact us.
  5. Under Callback, click the Have us call you button. This will route you to enter your details.
  6. After that, select Get a call.

 

Please refer to this article for their support hours: Get help with QuickBooks products and services.

 

Additionally, you can run payroll reports to get a comprehensive overview of your business and employees.

 

Your commitment to resolving this matter is commendable, and I want to ensure you feel supported, TRC2024. If you need any additional assistance or have further questions down the line, please feel free to reach out.

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