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L
ldccpa
February 3, 2022
Question

State withholding rejected

  • February 3, 2022
  • 1 reply
  • 0 views

Using Online Payroll for Accountants and my MI state withholding payment for Jan 2022 was rejected.   Got this in an email:

 

Reason for rejection: Problem: Unauthorized software vendor or submission contains an unapproved form., Solution: If you have questions, please sign in to Intuit Online Payroll and click Help., Code: R0000-005

 

1 reply

M
Maybelle_S
February 3, 2022

I want to ensure this is taken care of, @ldccpa.

 

To fix this, I'd recommend getting in touch with our Customer Support Team. This way, they can pull up your account in a secure environment and investigate why your state withholding was rejected.

 

Here's how:

 

1. Click the Help menu.

2. Select the Talk to a human option (you can also type it in the chat box).

3. When asked, enter something like "state withholding payment was rejected."

4. Type or select I still need a human.

5. Click the Get help from a human link, then choose how you want to reach us. 

 

You can check this link about handling payroll in QBO: Handle payroll e-file and e-pay rejections.

 

After running payroll and paying your taxes, does your client need a payroll report? QuickBooks Online Payroll has a variety of reports you can run. Check out the guide here if you need help: Run payroll reports.

 

You can always reach out to the Community space if you have more questions about payroll. I'm always available to help. 

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