Still have not received a managers call?

I am almost speechless... Their hearts are black, my entire staff of over 50 nurses and nurses assistants went without their paychecks today. This happened because QuickBooks took it upon themselves to debit my account for taxes scheduled to be paid on 01/30/2022. We did not have this payment budgeted until this date therefore, we had not yet transferred the funds for the tax payment causing it to kickback from our account. I have discussed this issues with several customer care agents that have no power to do anything. The payment has since gone through and has cleared on both accounts, that includes the $100.00 service fee kickback charge. QuickBooks also made sure to debit our account for the IRS taxes but would not run payroll for our staff. 

I was told by several agents that they are no longer able to transfer calls to their payroll department and that I can request a call back from them. These QuickBooks representatives also stated that the payroll department no longer has a contact number that they can be reached at. Could you only imagine if this was the attitudes of these healthcare providers that were basically spit on by this company? QuickBooks own representatives disagree with the practices that take place within the company. 

What took place today was a shame, I am saddened by the heartless processes of this very shameful business. QuickBooks feels that they need to reprimand companies like children, even when it is the mistake of QuickBooks. This is absurd and degrading to any business, when the subscription dues are paid and any monies owed are current. There is absolutely no reason the customer should be put on a "probationary" time period before they can use their account again. I am disgusted, you should put people first not profit or power...