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useroperations
February 18, 2024
Question

Still Issues paying contractors via direct deposit stating no subscription, when I do have a subscription.

  • February 18, 2024
  • 2 replies
  • 0 views

I have Quick books Online and have put in a few tickets and never received a response on if this issue is resolved.

 

My issue is that when I go pay my contractor, I get an error message stating I cannot pay them via direct deposit, because I do not have a payroll subscription, which I do have.

 

It will let me pay paper check, which I do not have.  How long before this known issue is fixed?  And should I be getting a credit for the product since I have not been able to use this for months and months?

 

Are there any work arounds yet?  I have tried several different browsers as well, with no success.

 

Thank you so much.

2 replies

U
useroperationsAuthor
February 18, 2024

This is the exact message I receive when I try to pay a contractor via direct deposit.  And I do have this subscription.

 

Something's not quite right

You cannot make direct deposit payments because your payroll subscription is terminated. To resubscribe, go to Account and Settings and select Billing and Subscription.
Close
G
GenmarieM
February 18, 2024

Hello there, @useroperations.

 

I understand that paying your contractors via direct deposit is essential to your business in QuickBooks Online (QBO).

 

I'd like to redirect you to the best support group available to get this resolved. I suggest you reach to our Customer Support team. They are equipped with the necessary tools to investigate this further.

 

Here's how:

 

  1. Go to the Help icon to connect to a live support agent.
  2. Click on the Contact Us button and provide some details about this concern.
  3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.

 

Moreover, I'm adding this article as your reference in printing your paychecks and pay stubs in QBO: Print or reprint paychecks and pay stubs.

 

Return to this post if you have other concerns about paying your contractors via direct deposit in QBO. I'll be here to lend a hand.

U
useroperationsAuthor
February 19, 2024

I have already done this and so far no one has been able to help me.  They stated it is a known issue and that someone would be in contact with me and no one has since both tickets were put in on my behalf.  So your generic answer is not an answer for everyone.  Thank you though.

 

T
TWriter23
February 19, 2024

I called and spent an hour on the phone trying to get this sorted out and they are pretending like I’m the only person this is happening to. 
This was after being transferred 3 times. 

QB had the worst customer service. 

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