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kathysicher
November 19, 2021
Question

Suggestions for Improving the new Quickbooks Online and Exporting Issues

  • November 19, 2021
  • 1 reply
  • 0 views

I am very disappointed in your newly upgraded Quickbooks online product. I no longer can easily export payroll and taxers to my QB Mac desktop like I have been doing for years. I have called several times, and now I have to export it to excel and download it into my desktop version using a product that I purchased. Even after I do this, the paycheck details do not transfer, only the check amount. This upgrade is unacceptable. Why did you remove the feature to allow me to easily export online payments? I am told by your support staff I need to post my concerns on the community page so that the engineers see my issues. Trust me, I have spent HOURS on the telephone with your support staff since September. I would never recommend QB online to anyone because you changed a product I was easily using for years and made it worse for me. 

    1 reply

    MichelleBh
    MichelleBh
    November 19, 2021

    I'll ensure that you can relay this suggestion to our engineers, @kathysicher. I acknowledge you for continuously contacting our support. 

     

    I'm determined to improve your experience with our new updates. I route you to the page where you can post suggestions. This will enable us to find a way to get back the old import functionality in QuickBooks Online (QBO).

     

    I'm aware that the old export process will save you time. With this, I'd recommend sending feedback to our product engineers regarding the new update of the export function. This allows our engineers to come up with a solution to enhance your overall experience.

     

    Here's how: 

    1. Go to the Gear icon on the upper right side. 
    2. Select Feedback. 
    3. Type your feature suggestion in the box and click Next. 

     

    In addition, QuickBooks has a website where you can vote and give feedback for all future suggestions or feedbacks. For more details, visit this link: Customer Feedback for QuickBooks.

     

    Further, check out the article to know more about how your data convert to QuickBooks Desktop and other topics: Limitations when you convert from QuickBooks Online to QuickBooks Desktop.

     

    Feel free to message me again if you have additional questions or comments about any updates in QuickBooks. I'm always here to help. Keep safe, kathysicher.

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