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flatos
August 5, 2023
Question

Switching from QB Desktop to QB Online - Can't add employees

  • August 5, 2023
  • 1 reply
  • 0 views

I was a long time QB Desktop (with Payroll) user and recently signed up for QB Online with Payroll.

I exported my data from Desktop to Online...there was as a bit of manual editing required, but now all my account balances are correct.

 

My problem is that I can't set up  Payroll successfully:

** my employees from Desktop have been imported, but their status is "not on payroll" / inactive.

** when I try to set their status to active, I get the message "Object Not Found : Something you're trying to use has been made inactive"

** if I try creating a new employee (a duplicate of an inactive employee) I get the "That doesn't look like the right Social Security number" error, presumably because the SSN is the same as that of the inactive employee.

 

How do I proceed?

 

 

1 reply

C
ChristineJoieR
August 5, 2023

Thank you for providing the error message, @flatos. Based on the information you've provided, it seems that the error is related to inactive fields in your Payroll Settings. To resolve this issue, we need to review and ensure that none of the accounts, customers, items, vendors, or employees associated with your Payroll Settings are inactive.

 

Review the list of employees used in your Payroll Settings. Ensure that none of the employees are set as inactive. If you come across any inactive employees, reactivate them.

 

To remap the accounts in Payroll Settings, follow these quick and easy steps:

 

  1. Go to Gear, then Payroll Settings.
  2. Under the Accounting section, click Preferences.
  3. On the screen will be a list of payroll items and their mapped accounts. Change any of the accounts using the drop-downs and click Save Changes.

 

By going through these steps and ensuring that all the necessary fields are active, you should be able to resolve the error message you're receiving. 

 

Additionally, if you want to manage your payroll accounting settings and map your payroll transactions effectively, follow these steps in this article: Change your accounting preferences in QuickBooks Online Payroll.

 

If the issue persists or you need further assistance, please provide more details about the specific error message for your QuickBooks Payroll.

F
flatosAuthor
August 6, 2023

Thanks for your reply.

 

As you suggested, I verified that the payroll items and their mapped accounts were (seemingly) correct.

 

I'm still having the same problem:  the employees imported from QB Desktop are all inactive, and when I try to activate them I get the "Object Not Found : Something you're trying to use has been made inactive. Check the fields with accounts, customers, items, vendors or employees" error.

 

One odd thing I've noticed: at the top of the Chart of Accounts page I see the message "You’re using 2 of 250 accounts included in your plan", even though there are 140 (apparently) active accounts listed on the page.

Related?

 

C
ChristineJoieR
August 6, 2023

I recognize you're having issues with the user limits under the Chart of Accounts section, @flatos. Let me share some pointers about this topic in QuickBooks Online.

 

During the migration process, your data from QuickBooks Desktop is converted to a format compatible with QuickBooks Online. The majority of your data should transfer smoothly, there may be some variations in the way certain information is displayed.

 

QuickBooks users can see their limits from their Usage Limits Dashboard in the Account and Settings under the Usage tab:

 

  1. Once you are signed in to your QuickBooks Online account,
  2. Select the Gear icon.
  3. Select Account and Settings from the left-hand column
  4. Select the Usage tab from the left-hand options

 

After verifying your limits, and you're having the same issue, we can perform basic troubleshooting to rectify the error on your Chart of the Account screen.

 

1. Restart your browser.

2. Log in to your account and try in an incognito or private browser. You can use these keyboard shortcuts to launch a new private window:

 

  • Google Chrome: press Ctrl + Shift + N
  • Microsoft Edge: press Ctrl + Shift + N
  • Firefox: press Shift + CTRL + P

3. If it works on the private browser, go to the regular browser and clear your cache.

4. Then, sign in back your account using your regular browser.

 

I'm adding this article to help you understand more about the migration process and limits:

 

 

If you still need additional information about the Chart of Accounts concerns. I'll be around to help you. 

 

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