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eddiemedicalbenefits
November 16, 2022
Question

tax withholding error in new employee

  • November 16, 2022
  • 1 reply
  • 0 views

Hi I Keep getting this error and goes in circles, is a exclamation point next to taxwithholding, talked to CS they seem lost. also had tried, browser and cache delete, mozila and chrome

it just wont work

 

please help

 

1 reply

MJoy_D
MJoy_D
November 18, 2022

I can share some information about the error you're having with the Tax Withholding section of the employee's profile, @eddiemedicalbenefits.

 

There's an ongoing issue with employee profile tax withholding showing a yellow exclamation point icon when tax setup is done. Our Product Engineering team is already aware of this and is now working on a fix. 

 

In the meantime, I suggest contacting our Customer Support Team, so you'll be added to the list of affected users and receive an email notification once we resolve the issue. 

 

You can reach our Customer Support for QBO by going to the Help icon at the top right of the account. Then, let them add you to Investigation No. 78300.

 

Follow the steps below: 

 

  1. Go to the Help icon to connect to a live support agent. 
  2. Provide us with some information about your concern.
  3. Select the Contact Us button and provide some details about this concern, then on the Let's talk button. 
  4. You'll now be provided options on how to connect to our Customer Support.

 

You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support.

 

If you need to update an employee's information from their profile or while you run a payroll, check out this article for more information: Edit or change employee info in payroll. You can update their personal information, tax withholding payment method, employment details, pay types, deductions & contributions. 

 

Let me know in the Reply section if you need further help with setting up an employee profile. Keep safe, and have a wonderful day!

G
goosmand
January 3, 2023

I'm experiencing the same problem.  I added a new employee and it won't let me save the tax withholding data.  And I can't run payroll without having this filled out.  I've been on several chat sessions and no luck!

R
Rasa-LilaM
January 3, 2023

We appreciate your time and efforts in trying to complete the employee set-up, goosmand. Let’s run the browser troubleshooting steps to resolve the error. 

 

QuickBooks Online (QBO) uses the browser’s cache to run faster. However, this can occasionally become corrupted, affecting some functionalities such as buttons not responding or errors when performing specific tasks.

 

Let's sign in to QBO via incognito mode or private browsing. These browser sessions don't store data and allows the program to run smoothly. Here's how to bring up one: 

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

 

Next, add your worker (incognito mode) and save the data. If this works, clear the cache of your default browser to improve overall performance. You can also utilize a supported browser to determine if the one you're using is damaged.

 

If the error persists, I recommend contacting our Payroll Support Team again for further assistance. One of our specialists will review the case notes from your previous chat and pick up where they left off with the troubleshooting steps.
 

I want to make sure you have all of the tools and resources you need to complete your payroll tasks, including year-end filings. These links contain topics as well as a checklist to help you handle each one:
 

 

Keep me posted if you have additional questions about payroll or other product-related concerns. I'm always ready to lend a helping hand, goosmand.

 

 

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