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M
marshelle
February 10, 2021
Question

The business/ employer address is wrong on the tax forms and paystubs for my eployees, how can this be corrected?

  • February 10, 2021
  • 2 replies
  • 0 views
The address used is not the business address but the address of an employee who lives in a different state. This is a very big mistake made by the system because the business address is correct in the account settings.

2 replies

AlexV
AlexV
February 10, 2021

Thanks for reaching out to us, marshelle.

 

You may see three different addresses in the Account and Settings. These are:

  • Company address
  • Customer-facing address
  • Legal address

We need to make sure that the Legal address is correct. QuickBooks Online will use this address for filing purposes. If these addresses are the same, make sure to check the Same as company address box.

 

Also, let's visit your payroll set up. Go to the Gear icon and select Payroll settings. Click the General Tax Information and update the Filing Address from there.

 

You'll want to check these links. These will explain more about your business info in online payroll and printing paychecks:

Leave a comment below if you need anything else. We'll respond as soon as we can.

M
marshelleAuthor
February 10, 2021

The company address is correct and the customer-facing and legal, both say 'same as company address'.

 

When i go to the payroll settings, filing address, it had the check mark next to the box saying same as buisness address, yet it has the incorrect address, that of one of my employees in a different state. Where is the buisness address auto fill linked to/generated from for this to be wrong?

 

It does allow me to un click and add the correct address. Once I do this what steps do I need to do to correct the previously incorrect yet, filed forms? such as W2, 941, etc.

 

J
JamesDuanT
February 10, 2021

Thanks for keeping us updated about this, marshelle.

 

The company address in the Account and settings is intended for your accounting transactions. Meanwhile, the company address in the Payroll settings is used for filing of payroll forms, payroll tax calculations, and etc. These two data are not directly linked hence you still need to set up the Payroll settings correctly.

 

Regarding with the forms that were already filed with incorrect company address, I'd recommend reaching out to IRS. They can verify whether you need to file for amendment forms or the changes can take effect on the next tax season.

 

You might find these links helpful if you need to correct your payroll data:

Keep us posted if you need anything else.

C
Cents404
July 13, 2022

I'm scouring the internet for same problem... company address is correct in company setting and payroll settings general tax section.  Even W2s are correct... The company address is correct everywhere EXCEPT on the employee paystubs!   Any solution?  I can't even find a phone number for support.    Quickbooks is getting a bit ridiculous for as much as i pay.... very frustrating!

DivinaMercy_N
DivinaMercy_N
July 13, 2022

I can see that you did everything you could, @Cents404. Thanks for providing details of your concern. I'm here to give additional steps to fix the address shown on your employee pay stubs. 

 

Let me go over and discuss some details about the process.

 

In QuickBooks Online (QBO), the address shown on the paycheck is based on the information entered in the Work Location associated with your employee. You'll want to verify that it has the correct data to ensure the info that appears on the paystubs is accurate. Here's how:

 

  1. In your QBO account, navigate to the Gear icon and select Payroll Settings.
  2. Next, choose Work Locations under Business Information.
  3. Then, click on the address of the Work Location.
  4. Check if the info is correct and update it if necessary.
  5. Once done, click Save.

 

For reference, feel free to check this article: Set up and assign a new work location.

 

After that, close and re-open your QBO company file. Then, create a paycheck for that employee and check the information.

 

If the same thing happens, I recommend reaching out to our Payroll support team to further help you in correcting your employee's paystub. You can also request a screen-sharing session so they can review your setup.

 

I'd love to know updates on how the process goes. Don't hesitate to post here again if you have further concerns managing your employee's paystubs. I'm always ready to lend a hand. Keep safe and have a good day. 

C
Cents404
July 13, 2022

your step #2 

  1. "Next, choose Work Locations under Business Information."

This does not exist after going to the payroll settings in quickbooks online (payroll core).   The only place I see where you can change the "work location" is by clicking on each employee one by one.   Even there, the address is correct.   I'm only seeing the incorrect company address on the actual paystub.

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