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December 20, 2022
Question

The dashboard will not display on quickbooks online when using iPad regardless of what browser I use…Aranyaka ideas?

  • December 20, 2022
  • 1 reply
  • 0 views
The dashboard will not finish loading when I log in on my iPad, I do not have this issue when accessing QBO using a computer or kindle web browsers.

1 reply

December 20, 2022

Thanks for posting here your concern with the QBO app, @texm312979.

 

When using the QuickBooks Online mobile app, let's ensure that this is updated and your phone's OS. This helps your application work continuously without interruptions. 

 

If the same thing happens, we can perform some basic troubleshooting steps to fix the issue. 

 

First, clear the app's cache files. Doing so helps in resolving any sort of errors in the system. Here’s what you need to do:

 

  1. Log in to your account.
  2. Go to the Help menu at the top of the screen.
  3. Choose the Rest App Data option on the drop-down selection.

 

If you get the same result, uninstall and reinstall the QuickBooks Online app. This is to ensure you get the most recent version of the application. 

 

In the meantime, you can also check out our help articles page to effectively manage your QuickBooks account. Just select QuickBooks Online as your product to display the right topics.

 

Feel free to add a reply to this thread if you need help using your QuickBooks app. I'll get back to you as soon as I can. Have a wonderful day ahead.