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August 8, 2023
Question

The direct deposit employee is no longer showing in the register at all.

  • August 8, 2023
  • 1 reply
  • 0 views

Our direct deposit employees used to show as 0.00 in the check register but now nothing shows. I suspect that something has been changed during a previous situation where payroll checks had been deleted then added back due to a hack to our account, but I am unable to figure out what has happened. 

1 reply

August 8, 2023

Let's work together to get this fix, FBCsc. I understand the importance of having accurate and accessible payroll information, and I'm here to assist you in resolving this matter.

 

First, review any recent updates to your payroll settings, direct deposit, and employee profiles. After that, confirm the correct setup of the employee's direct deposit in your system. Verify their banking details and other pertinent information to ensure accurate data.

 

If everything is good, ensure that your QuickBooks software is current with the latest release and has the most recent tax table. This guarantees that you're benefiting from all updates, maximizing software capabilities, and remaining in line with accurate paycheck calculations.

 

Then, recreate the deleted paychecks with zero net pay. This action is essential for the complete amount to appear in the direct deposit liability check, ensuring an accurate balance in your check register and preventing duplicate payments to employees.

 

Here's how:

 

  1. Go to the Employees menu.
  2. Hover over Pay Employees, and select Unscheduled Payroll.
  3. Enter the Pay Period Ends and Check Date to match the deleted paycheck.
  4. Place a checkmark next to the affected employee(s) and select Open Paycheck Detail.
  5. In the Preview Paycheck window, clear the Use Direct Deposit checkbox. 
  6. Add Payroll itemRate, and Hours as it was before.
  7. Put the DD Offset item name in the Other Payroll Items section.
  8. Input a negative amount for the DD Offset item equal to the net amount of the paycheck.
  9. Press the Tab on your keyboard to change the net pay to 0.
  10. Hit Save & Close, then Continue
  11. Select Create Paychecks.

 

After that, correct the payroll liability balances. The direct deposit offset is a deduction item and will appear as a liability to be paid. You'll have to make a company adjustment to remove the deduction item amount from your liability balances. I'll guide you on how to do it.

 

  1. Go to the Employees menu.
  2. Hover over Payroll Taxes and Liabilities, and select Adjust Payroll Liabilities.
  3. The Date and Effective Date should match the check date of the paycheck you just created.
  4. Select the Company radio button.
  5. In the Item Name column, select the direct deposit offset item.
  6. Enter a negative amount equal to the DD Offset on the paycheck.
  7. Click Accounts Affected. 
  8. Pick Do Not Affect Accounts.
  9. Hit OK twice.

 

Once done, send your data to Intuit to sync.

 

  1. Go to Employees, then select Send Payroll Data.
  2. In the Items to Send section, make sure the direct deposit amount is zero.
  3. Select Send.
  4. Enter your direct deposit PIN.
  5. Wait for the message that your payroll session was successful. A confirmation report appears in the Items Received section of the Send Payroll Data window.

 

Let me know if you need further assistance with the steps. I'll look forward to assisting you in resolving this issue promptly. Have a good one!