Skip to main content
A
Anonymous
January 12, 2020
Question

The full amount of payroll is not showing on our register. It shows up in payroll and was deducted from our account, but only one employee check shows on the register

  • January 12, 2020
  • 1 reply
  • 0 views
I setup payroll on 12/27 for 12/31 direct deposits. After transmitting, I realized an error, voided a single check, corrected it and resent. Everyone was paid. The full amount was taken out of our checking account. All of the paychecks show up in payroll.  However, the full amount is not showing in our register. The only amount showing on our register is the single paycheck amount belonging to the employee for whom I voided and reissued payment.

I process payroll this way every month and am familiar with the direct deposits showing as zero on the register; this is not the issue.

I opened a chat support a few days ago and after an hour with a support person, she was unable to help.

1 reply

IntuitLily
IntuitLily
January 12, 2020

We don't like to see you inconvenienced with our service, @494312.

 

The direct deposit paychecks should appear in zero amounts on the bank register. This is because the net amounts on Direct Deposit paychecks are already included in the QuickBooks Liability Check, any Direct Deposit paycheck will display on your bank register with a zero net amount.

 

With this method, you don't need to mark each direct deposit as cleared manually in the register. The checks are showing the amount of $0 in the check register window to avoid duplicating the amount of debit that is included on the QuickBooks Payroll Service liability check. 

 

I'll include the following articles below for more information.

 

 

Also, I appreciate you sharing with us what happened when reaching out to our support. I'll personally send feedback about this to the appropriate channel.

 

Let me know if you need anything else. I'll be here to help however I can. Have a good one.

A
Anonymous
January 12, 2020

As I stated in my original post, the zero amounts are not the issue.

 

The issue is that the  lump dollar amount that came out of our bank account for the payroll run is not on the register. Only a small portion of the lump amount, equivalent to one person’s paycheck, is on the register. 

    A
    Anonymous
    January 12, 2020

    Hi there, PeggyOliviaSmith.

     

    It could be that the lump sum amount was posted to another register.  That could be the reason why it wasn't showing up in the current bank account. 
     

    With this, let's update the bank account from the Accounting Preferences settings. Then, change the bank account for these direct deposit payrolls: 

    1. Select Employees, then Send Payroll Data.
    2. On the Send/Receive Data window, select Preferences.
    3. In the Account Preferences, select the new bank account from the drop-down list.
    4. Select OK to save your changes.
    5. Select Close on the Send/Receive Data window.

    Open the lump sum transaction and change the bank account. We'll be glad to help you with any payroll questions. 

      Terms & ConditionsAccessibility statement