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July 20, 2022
Question

The option to upload MILE IQ trips is not available anymore. what happened? it would have been nice if they would have given a heads up

  • July 20, 2022
  • 1 reply
  • 0 views
Previously there was an option to upload Mile IQ trips directly to the system, but now the option is not available.

1 reply

July 20, 2022

I'd also feel the same when something isn't working, @williams_w1-hotm

 

I’ve got here some troubleshooting steps to help you sort out this issue with the Import MileIQ option in QuickBooks Self-Employed. 

 

To begin with, there are times when too much historical data from the browser causes discrepancies that affect the view and performance of your QuickBooks. Thus, it might be the reason why the option to Import MileIQ is unavailable.  

 

In the meantime, I suggest logging in to your QBSE using a private window. It doesn't use the existing cache files to help us determine if this is a browser-related issue. 

 

Feel free to use either of these keyboard shortcuts:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

 

If it works, you can go back to your original browser and clear its cache to start fresh. You can also use another supported and up-to-date browser to narrow down the results.

 

If the option is still unavailable, I suggest contacting our QuickBooks Self-Employed Support team. This way, they can further investigate the matter of why this option is unavailable for you.

 

As a workaround, you’ll want to add miles manually in QBSE. Here’s how: 

 

  1. Go to Mileage.
  2. Select the Add trip button.
  3. Fill in the date, starting/ending locations, distance, and trip purpose.
  4. Click on Save.

 

For more insights about MileIQ, you can visit this resource: Switch from MileIQ to QuickBooks Self-Employed.

 

Additionally, you can read through these articles to learn more about how the mileage tracking feature works in QuickBooks Online: Track mileage in QuickBooks Online

 

If you have any questions or need further help with QBSE-related tasks, feel free to visit us anytime. You can also mention my name on your posts and I'll be more than happy to help. Keep safe.