The social security second entry box is not working for new employee. Does anybody had the same problem?

I'm here to ensure that the social security second entry box will work, @happyface-presch.

May I ask if you received an error message? I appreciate any extra information you can give, and it will help us isolate the issue and provide the best solution.

In the meantime, we can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once the social security second entry box works successfully, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

I've also attached some articles you can refer to for your future guidance and detailed steps in managing your employee profile and transactions: 

• Add a new employee to your payroll
• Edit or change employee info in payroll

Feel free to leave a comment below if you have any other questions about the social security second entry box. I'm always here to help. Wishing you and your business continued success.