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July 19, 2022
Question

The system will not let me edit e mail address for employee

  • July 19, 2022
  • 1 reply
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1 reply

July 19, 2022

Hello, creswellskip. 

 

I'll make sure you'll be able to edit your employee email address in QuickBooks Online. 

 

It's possible this might be caused by a corrupted file cache stored in your browser, that's why your unable to edit your employee email address.

 
We can do some troubleshooting steps to rule this out. Let's open your QuickBooks Online account in an incognito or private browser. This mode will not save your browsing history and will also help isolate any web issues. 

 

Here are the keyboard shortcuts:

 

  • Google Chrome: Ctrl Shift N
  • Mozilla Firefox: Ctrl Shift P
  • Safari: Command Shift 


If it works, you can clear the cache to delete the history or log files so you can start with a clean slate. Alternatively, you can use different supported browsers to further isolate. 

 

For your reference, you can review this article for more details on how to edit employees' information: Edit or change employee info in payroll

 

In addition, QuickBooks Online provides several payroll reports that you can use to access information about your company and employees. I've added this resource for more information: Run payroll reports

 

I'll appreciate if you can get back to me and share how it works. I want to ensure that this gets resolved. Have a great day!