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L
lauralieb-mac-co
August 30, 2023
Question

The weekly timesheet option is still missing in QBO. I've tried multiple browsers and even use on iOS.

  • August 30, 2023
  • 1 reply
  • 0 views
Original commenter did not share additional details

    1 reply

    M
    Mark_R
    August 30, 2023

    Glad to see you here in the QuickBooks Community, Laura.

     

    We currently have an ongoing issue with the missing Weekly timesheet option in QuickBooks Online (QBO). Rest assured our product engineers are diligently working on a fix.

     

    To ensure you'll get a resolution status of the issue, I recommend contacting our QuickBooks Support Team. This way, they can add your company file to the list of affected users. You can also provide this investigation number for easy tracking: INV-91014.

     

    To reach them, you can follow the steps below:

     

    1. Sign in to your QBO account.
    2. Click the Help button.
    3. In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
    4. Select Contact Us.

     

    Just in case you want to track billable time by job, you can check out this article for more guidance: Enter billable time by job in QuickBooks Online.

     

    Thank you for your patience while we're working on a fix. Keep me posted if there's anything else you need by commenting below. I'll be around whenever you have additional questions about managing timesheets in QBO.

    L
    lauralieb-mac-coAuthor
    September 2, 2023

    Please add my company name to the list for this fix.  
    investigative number  is: INV-91014

    M
    MirriamM
    September 2, 2023

    Hi there, lauralieb. 

     

    I want to ensure you'll be notified as soon as the issue with the missing Weekly timesheet option in QuickBooks Online (QBO) is fixed.

     

    To receive live updates about the status of the investigation, I recommend contacting our Customer Care Team to add you to the list of affected users. 

     

    To reach them, click the ? Help button at the top-right corner and select Contact Us to talk with a live agent. Ensure to review their support hours to know when agents are available.

      

     You'll also want to take a look at this article in case you want to add customization to your sales form: Customize invoices, estimates, and sales receipts in QuickBooks Online.

     

    Don't hesitate to let me know if there's anything else I can do to help. I'm always here to assist. Have a nice day!

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