Skip to main content
June 11, 2021
Question

There is a bug in my Taxes view. it shows the incorrect amount of "payments to date"

  • June 11, 2021
  • 1 reply
  • 0 views

There is a bug in my Taxes view. The incorrect amount paid is shown, this seems to break other parts of the UI too...

 

1 reply

June 11, 2021

Hello, mclendongl. 

 

I know this hasn't been easy for you. I'm here to make sure you get pointed in the right direction.

 

We currently have an open investigation for this issue (INV-59209). Our engineers are investigating this behavior you're seeing with regards to quarterly tax amounts.

 

I recommend contacting our technical support team. This way, they'll be able to add you to the list of affected users and for you to receive updates via email.

 

Here's how to reach them: 

 

  1. Click the Help menu in the upper-right-hand corner.
  2. Type in "Talk to a human", then press Enter.
  3. Look for I still need a human and click on it.
  4. Click Get help from a human or Contact Support Team.
  5. Select between Send a messageSchedule an appointment, or Get a callback.

Once the investigation is solved, you'll receive an email update about this issue. 

 

In the meantime, you may want to consider visiting our QuickBooks Blog. From there, you can see the future developments and the latest news about QuickBooks and what our Product Care Team is working on.   

 

 If you have any further questions or concerns, please don't hesitate and reach back out to me. I'm always here to help you. Stay safe!