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Aria Wittenberg
January 20, 2022
Question

Time for a new employee not showing up in payroll

  • January 20, 2022
  • 1 reply
  • 0 views

Hello,

 

I am running payroll and the time does not show up for a new employee. His name does but no time. In Timesheets, his timecard is up to date and accurate. Please advise as soon as possible as payroll needs to be done today!!

1 reply

JenoP
JenoP
January 20, 2022

Let's get this working so you can pay the new employee, Aria.

 

Cache or browser issues can sometimes cause missing information in QBO. Have you tried it on a different browser or checking the time in an incognito/private browsing session? 

 

If not, let me share these keyboard shortcuts on how to open an incognito session: 

 

  • Ctrl + Shift + N  for Google Chrome
  • Ctrl + Shift + P for Firefox
  • Control + Option +P if you're using Safari
  • Ctrl + Shift + P for Microsoft Edge

 

After that, go back to QBO and check if the employee's hours are now showing up. 

 

If everything is restored, delete your browsing history and temporary internet files. You can use this article as a guide: Clear Cache And Cookies To Fix Issues When Using QuickBooks Online.

 

Allow me to give you these articles as well for additional guidance just in case you need one:

 

 

Post more questions in the Community or reply to me if you need anything else. We'll jump right back to help you once again.

A
Aria WittenbergAuthor
January 20, 2022

Hi Jeno,

 

Thank you for the quick response on this. I was able to figure out and the employee has been paid :)

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