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L
LDO
March 7, 2023
Question

Tired of INCOGNITO mode

  • March 7, 2023
  • 2 replies
  • 0 views

I am so tired of having to switch to INCOGNITO mode to see all my tax filings. 
I had an employee that needed a W2 today and when I looked at the the tax filings under my regular login I could see W2s, but it did not show the date that it was submitted and I could not open them.   So I switched to incoginito mode and was able to see  the date that the W-2s were submitted and print a copy of the W2 for the employee.

 

INTUIT...... PLEASE FIX THIS PROBLEM!!!!!   Clearing the cache doesnt fix this.

Thank you
LDO

quickbook online payroll core

intuit payroll user since 2010.    Intuit didnt have all these little quirks!!!!!

    2 replies

    M
    Maybelle_S
    March 7, 2023

    I understand your frustrations and would feel the same way if I were in your place, @LDO.

     

    Upon checking, I found out that you've already posted a similar concern on the other thread. Since QuickBooks Community is a public forum, I'd recommend following the suggestions that were shared by my colleague. That way, our designated QuickBooks team can check your account and help you with the process. 

     

    You can check for her reply at this link: https://quickbooks.intuit.com/learn-support/en-us/employees-and-payroll/i-can-not-see-all-tax-filings-unless-i-am-incognito-mode/01/1225154#M107824

     

    I'm also including our Help articles for related references in managing your account and transactions.

     

    If you have other account management concerns and questions about monitoring the growth of your business using QBO, please let me know. I'll gladly help. Take care and stay safe.

    L
    LDOAuthor
    March 7, 2023

    There is no reply on the other thread.

     

      R
      ReymondO
      March 7, 2023

      Thanks for getting back to this thread, @LDO.

       

      You can refresh your browser to view the response posted on the other thread.

       

      In addition, you can check out these articles for more reference in handling your tax forms in QuickBooks:

       

       

      In case you need further help in QuickBooks, don't hesitate to share them in the QuickBooks Community. My team and I are always here to help. Have a good one.

      P
      paltmann
      February 20, 2025

      I spend more time playing around with two-factor authentication and gettings codes than I do getting work done.  I have had to use Incognito mode to view and print reports forever.  You mean it can be done with INCOGNITO and actually print to a printer?  This has been an ongoing problem I have always had.  

       

      Yes, I'm tired of INCOGNITO mode.  How can I get someone to fix it?

       

      Intuit user since before it was Intuit.....

      G
      GenmarieM
      February 21, 2025

      I understand how this situation impacts your business productivity, paltmann. To ensure you can view and print your reports using the standard browser in QuickBooks Online Payroll, I recommend contacting QuickBooks Customer Support directly. Their team can conduct a thorough examination of your account, identify the root cause of the issue with specialized tools, and initiate an investigation if needed.

       

      Here's how:

       

      1. Log into your QBO account.
      2. At the upper right screen of your QBO account, click the Help icon.
      3. Go to Search, and click on the Contact Us tab.
      4. Select a topic to connect with the right expert.
      5. From there, choose a way to connect with our support.

       

      In addition, you can utilize these articles in customizing reports and saving them for future use:

       

       

      Let us know if you have other concerns with viewing and printing reports or other QuickBooks-related issues. We're here to help you in any way we can.

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