Transition from Desktop Payroll to Online missed 1 payroll from April. How do I correct this?

A seamless data migration process is essential in securing accurate records in the system, Michael. To identify the root cause of the missing payroll transaction, allow me to route you to our payroll support and share information regarding file transfers.

Please be guided on what happens to your QuickBooks Desktop (QBDT) Payroll data once transferred to QuickBooks Online (QBO). When moving entries from QBDT to QBO, some payroll information is unavailable or won't move to the Online version. Here are some essential details to take note:

• Paychecks are converted as regular checks to keep your financial records accurate.
• QBO transcripts the current year's paycheck details and presents them as lump sums.
• The transactions that could affect your accounts, such as liability refunds, adjustment data, and opening balance transactions, are transferred to journal entries.
• All employees, regardless of status (active or inactive), are moved to QBO.
• Some employee information will not displayed the way it's shown in QBDT. You might need to review and modify employee details.

For additional reference about how your entries move from QBDT to QBO, please check this link: Learn how features and data move from QuickBooks Desktop to QuickBooks Online.

Meanwhile, contacting our support team guarantees your account and data are checked thoroughly. It ensures they can provide precise information about the missing payroll transaction.

Here's how to contact them using your QBO account:

1. Open your QBO account and click (?) Help.
2. Select the Search tab and hit Contact Us.
3. Enter brief details about your concern in the Ask about something else field and then Continue.
4. Choose a way to connect with us:
   • Chat with us - to start a conversation with a live chat personnel.
   • Have us call you - leave your contact info and get a call back from our next available support.

To learn about our team's availability, which varies by subscription, see the details from this link: Support Hours - QuickBooks Online.

I'm also adding this article to guide you in setting up your QBO Payroll: Get started with QuickBooks Online Payroll.

This thread is always open should you have more questions regarding the importing process of payroll and other data from QBDT to QBO. I'm one reply away.