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R
RGMADDOX1
July 28, 2022
Question

TRUIST PAYROLL EXPORT

  • July 28, 2022
  • 1 reply
  • 0 views

I have tried to upload payrolls from Truist and getting an error message when it tries to connect me to QBO. 

Any advice on how to get these where they connect?

 

The error message reads:  

Uh oh, there’s a connection problem.

Sorry, but the app didn’t connect. Please try again later, or contact customer support for help.]

 

When I clicked on view the error details it gave me this message : The redirect_uri query parameter value is invalid. Make sure it is listed in the Redirect URIs section on your app's keys tab and matches it exactly. 

 

 

1 reply

S
SarahannC
July 28, 2022

Hello there, RGMADDOX1.

 

Upon checking here, there's an ongoing investigation about having an issue with the error: Uh oh, there's a connection problem. Sorry but the app didn't connect. Please try again later, or contact customer support for help. This error message occurs when connecting or reconnecting 3dp party apps.

 

Our engineers are working on it and doing their best to fix this as soon as possible. Please give us a short call and let your company details added to the ongoing investigation. Affected users may receive an email once it's resolved.

 

To contact our Team, you can follow the steps below. 

 

  1. Log in to your QBO account as an administrator. 
  2. Click Help in the upper right corner and select Contact us. 
  3. Follow the on-screen instruction to complete the process. 

 

We can generate some of our payroll data and employee information. Let's visit this article to learn more: Run payroll reports in QuickBooks Online Payroll. 

 

You're always welcome to post again if you need further assistance managing payroll data or have other concerns about QuickBooks. I'm ready to help you all the time. 

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