Trying to change the State unemployment rate in QB online but I do not see the same buttons they reference in the QB online help process

You probably followed the steps intended for the Intuit Online Payroll, service3.

If you received a notice from the state agency, you can directly go to the Payroll Settings and update the rate there. If not, you'll only be allowed to delete or edit the rate if you haven't created paychecks using the wrong one.

Here are the steps to edit the state unemployment rate in QBO:

1. Click the Gear icon.
2. Under Your Company, click Payroll Settings.
3. Select the State Tax.
4. In the State Unemployment Insurance (SUI) Setup section, click Change or Add new rate.
5. Refer to your notice from your state and enter your new rate. If the rate is provided as a decimal, you must enter it as a percentage. For example, enter 3.4% (not .034).
6. Enter the Effective Date provided in the notice from your state.
7. Select OK.

If there's a tax overpayment after changing the rate, it will be displayed as a negative amount of the tax owed. When this happens, you can contact your state unemployment agency to confirm that the tax was overpaid. This way you'll be given options whether to apply the credit to future debt, or refund it to your account. Then, you can give us a call to assist you with reconciling the credit.

You can also refer to this article for more details about changing the SUI tax rates.

If you need anything else, please let me know. Thanks for dropping by.

I had the same problem.  After entering the New Rate and Effective Date, I hit the Tab Key repeatedly.  After tabbing through all of the past rates, the OK button appeared at the bottom.  I was able to click OK and proceed through the process.