trying to reactivate an employee and getting the message that says enter a positive annual maximum amount

Let me help you resolve this error, Kimberli.

There are times when this happens, a browser-related issue causes this. You can log in to your account using a private window. Use the shortcut keys below to access a private window (incognito):

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

This deletes cookies and browser history, leaving them clean and easy to access any website and error-free.

Once done, double-check if you're able to edit your employee's information without any error. If so, go back to the main browser to clear its cache and delete some outdated files that might be the cause of the error. Otherwise, you can use a supported, up-to-date browser.

Moreover, QuickBooks provides several lists of reports that you can use to view useful information about your business and employees. To know more, check out this article: Run Payroll Reports.

You can always get back to us if you have any questions when editing employee information. As always, we're here to further assist you.