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Labrsq
August 25, 2021
Question

Two new employees are marked as needing more informaton

  • August 25, 2021
  • 1 reply
  • 0 views

Two new employees are marked as needing more informaton. When I go to their details everything is there. I can't find any place where more details are needed.  I'm unable to run payroll due to this. Can anyone help?

thanks!

1 reply

R
Rea_M
August 25, 2021

I'll work with you to resolve the employees' information error you have in QuickBooks Online (QBO) Payroll, @Labrsq. This way, you can run your payroll and pay them on time.

 

This employees information error can sometimes be caused by the browser's overtime collection of data from frequent page visits. To isolate this matter, you can perform some troubleshooting steps.

 

You can start by pulling up your QuickBooks Online (QBO) account using a private browser (incognito). Here's how:

  • Press Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  • Control + Option + P (Safari)

 

Once signed in, go to the Payroll menu to run your payroll. If you're able to do so, return to your default browser and clear its cache. This will refresh the system and remove older data that causes viewing and performances issue. However, if this matter continues, I'd recommend using other supported browsers.

 

Also, there are several payroll reports you can use to view helpful information about your business finances and employees' details. To give you the complete lists of available payroll reports in QBO, I'd recommend checking out this article: Run payroll reports. It also includes steps about customizing, printing, and marking them as your favorite.

 

Please keep me posted on how it goes. In case you have other payroll concerns or inquiries about managing employees in QBO, just let me know in the comments below. I'll be glad to help. Take care always.

L
LabrsqAuthor
August 25, 2021

I have tried this already, in addition to clearing my cache, but still no luck.  The two new employees are still in question

DivinaMercy_N
DivinaMercy_N
August 25, 2021

Let's sort this out, @Labrsq.

 

You'll see a yellow exclamation mark on the employee's name if there are missing data. To isolate this issue, you may need to further check the information field of your employee in their profiles. From there, ensure that there is no section you missed to enter any details. Let me guide you how:

 

  1. Click the Payroll menu to get to the Employees tab.
  2. Look for the name of the employee in question and click it to open.
  3. Select the Pencil icon to the tab where you see an exclamation point either on Pay, Profile, or Employment to edit it.
  4. Scroll down and locate the section that has a yellow exclamation mark (!) on it. You'll have to select it to enter the needed information. 
  5. Once finished, make sure to click Done. 

 

For your reference about this, you can open this article: Edit or change employee info in payroll.

 

However, if verified that there are no sections you missed to input details and still getting the same error, I suggest reaching out to our Customer Care team. With their tools, they can verify what information you need to enter and guide you through the process.

 

QuickBooks Online also allows you to let your employees view their pay stubs or input their personal details. To do this, you have to invite them to QuickBooks Workforce. This will also let them access and view their W-2s.

 

You can always reach back out to us here in the Community if you have additional concerns about filling out employee's information. Take care and have a good one.

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