Unable to change principal owner for payroll compliance purposes

Our company has gone through an acquisition and the previous owner's information needed to be removed from QBO (Payroll in particular). I have spoken with so many representatives, and has completed the Principal Change / Add Record (https://intuitcorp.quickbase.com/db/bne4itam4?a=nwr) form almost a dozen times since December 2020. With each change, I always get a rejection email:  ------- Unfortunately, your company information change request did not go through. Please verify that the following information is correct before submitting a new change request: Primary Principal Name Date of Birth Social Security Number Current Payroll Contact Email If you have any questions about this process, please call into our customer service department for further assistance. ----------- Unfortunately, your company information change request did not go through. Please verify that the following information is correct before submitting a new change request: Primary Principal Name Date of Birth Social Security Number Current Payroll Contact Email If you have any questions about this process, please call into our customer service department for further assistance. I am incredibly frustrated. Each call to customer service usually takes at least 2 hours out of my day, and always result in them asking me to redo the form, as if it was a vicious cycle. Now we are out of compliance from tax filing purposes and Intuit/QBO is nowhere to provide help.