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djredmond
February 24, 2024
Question

Unable to receive payment from Quickbooks even though bank confirms account is active

  • February 24, 2024
  • 1 reply
  • 0 views

I am having problems receiving payment as a subcontractor as the company I contract with attempts payment through Quickbooks and receives notice that payment to my account is not possible. 

 

To explain a bit further, my bank (Chase) opened a KYC case and froze my account during that business review. Quickbooks attempted payment during that time and it makes some sense what they happened. However, Chase confirms that there are no holds currently reflected on my account so can't explain why Quickbooks disagrees. To top it off, I use Quickbooks as well and have invoiced other customers who pay me back via Intuit credit card payment and those transactions come through just fine. In addition, I have one other customer who pays me through Quickbooks and they are able to pay me. 

What can I pass on to the client that is unable to get payments through to me to help them resolve this? Do they just need to remove me and add me again? Is that even possible? 

1 reply

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Carneil_C
February 24, 2024

Thanks for reaching out to the Community space for support, @djredmond.

 

I recognize the urgency of being able to receive payment from QuickBooks Online. I'll route you in the right direction for support to assist you with this query.

 

I appreciate that you've contacted Chase Bank support to track those payments. With this, I recommend reaching out to our Customer Care Support Team so they can take a deeper look into your account of what's causing this issue. Here's how:

 

  1. Go to Help (?), then click Contact Us.
  2. Please enter your question and select Let's talk.
  3. Review and Select from the following: Have us call you or Chat with us.

 

If you want to pay a subcontractor or a vendor for timesheet entries, this guide can help you with the process: Pay a subcontractor from time sheet entries in QuickBooks Online.

 

Keep me posted if you still have banking-related concerns or accounting payments in QBO Payroll. I'll be around for you.

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